To achieve a positive attitude and approach towards staff.
To prevent incidents of abuse including aggression and violence.
This Policy applies to violence and aggression towards all employees as well as to employees of external contractors & staff. This policy applies to situations arising during the course of professional duties.
We are committed to:
All staff have a vital role to play in protecting themselves, including participation inappropriate training, reporting of incidents and taking appropriate action against perpetrators of abuse or violence. The Company encourage staff that suffer any of the following are able to report the matter.
Non Physical Abuse: The use of inappropriate words or behaviour causing distress and/or constituting harassment. This includes receipt of abusive telephone calls from any source.
Physical Abuse: The intentional application of force against the person of another without lawful justification resulting in physical injury or personal discomfort.
Anti-Social Behaviour: The following are examples of anti-social behaviour that are not acceptable at or in connection with work:
Excessive noise eg loud or intrusive conversation, or shouting. Threatening or abusive language including excess swearing or offensive remarks or gestures. Derogatory racial, religious or sexual remarks or behaviour. Malicious allegations relating to members of staff. Inappropriate behaviour as a result of alcohol or misuse of illicit drugs, including non-prescribed medication or drugs. Intimidation, threats or threatening behaviour (eg 'I know where you live') Harassment or stalking violence, perceived acts of violence or threats of violence. Any explicit or implicit challenge to the safety, well-being or health of any member of staff. Brandishing weapons or objects which could be used as weapons.
All staff have the responsibility to:
The Company will ensure that members of the public accessing its facilities are made aware of its commitment to zero tolerance of abuse or violence against staff by publishing the policy on the company website(s)
Where physical injury or threatening behaviour has been suffered by a member of staff it is important that the matter is referred to the police for investigation if appropriate. The Company will support the police when undertaking a criminal investigation with a view to prosecution. It is important that staff affected co-operate in this process.